Bridgitus Learning is committed to protecting the privacy of our students, parents, tutors, and visitors. This Privacy Policy outlines how we collect, use, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

• We may collect personal information that is necessary for us to deliver quality learning services. This may include:
• Student details (name, age, year level, learning needs, assessment results)
• Parent/guardian contact details (name, phone number, email address, address)
• Enrollment and payment details (billing address, payment method, transaction records)
• Records of communication (emails, messages, call notes)
• Feedback, progress reports, and tutoring session notes
• Where possible, we will collect information directly from you (student or parent/guardian). If we receive personal information from a third party, we will take reasonable steps to notify you.

2. Use of Personal Information

We use the information we collect to:

• Assess students’ learning needs and create personalised academic support plans
• Match students with suitable tutors
• Deliver online and in-person tutoring services
• Communicate with parents/guardians about progress and support
• Manage enrolments, scheduling, billing, and payments
• Improve the quality of our programs and services
• Comply with legal obligations
• We do not use or disclose personal information for purposes other than those outlined above unless you have consented, or we are required or authorised by law.

3. Disclosure of Personal Information

We may disclose personal information to:

• Tutors engaged by Bridgitus Learning to provide learning support
• Service providers who assist with administration, IT, or payment processing
• Regulatory or government bodies when required by law
• We do not sell, rent, or trade personal information to third parties.

4. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:

• Secure online systems with restricted access
• Password-protected databases
• Confidential handling of student records
• When personal information is no longer required, we will securely destroy or de-identify it.

5. Access and Correction

You have the right to request access to the personal information we hold about you or your child. You may also request corrections if the information is inaccurate, out of date, or incomplete. Requests can be made in writing to the contact details below, and we will respond within a reasonable time.

6. Anonymity and Pseudonymity

Where it is lawful and practicable, you may choose not to identify yourself or use a pseudonym when interacting with us. However, full details may be required to enrol in our programs.

7. Cross-Border Disclosure

Bridgitus Learning primarily stores personal information within Australia. If we engage third-party service providers (such as cloud-based platforms) located overseas, we will take reasonable steps to ensure that they comply with the APPs and protect your information.

8. Complaints

If you believe your privacy has been breached, you can contact us using the details below. We will investigate your complaint and respond promptly. If you are not satisfied, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).

9. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in law or our practices. The most current version will always be available on our website.

10. Contact Us

If you have any questions, requests, or complaints about your personal information, please contact us: